Refund & Cancellation Policy

At Car Castle, we prioritize transparency and customer satisfaction. However, due to the nature of vehicle transactions, we have a strict refund and cancellation policy as outlined below:

  1. No Refund Policy
    • Payments made towards the booking of a car are non-refundable under any circumstances. Once a booking is confirmed and payment is received, it is considered final.
    • Customers are advised to review all details regarding their chosen vehicle before making a payment.
  2. Cancellation by the Dealer
    • In the rare instance that Car Castle cancels the deal due to unforeseen circumstances, we will offer customers the option to transfer the amount paid toward the purchase of another available car.
    • The decision to cancel a deal rests solely with the dealer, and customers will be notified promptly in case of any changes.
  3. Transfer of Booking Amount
    • If the customer wishes to opt for a different car instead of the originally booked vehicle, the amount already paid can be adjusted against the purchase of another vehicle from our inventory.
    • Any difference in pricing must be settled accordingly.
  4. Exceptions & Special Cases
    • No exceptions will be made to the refund policy unless explicitly agreed upon in writing by Car Castle.
    • Customers are encouraged to discuss all terms before making a booking to avoid any inconvenience.

For any further inquiries or clarifications, please feel free to contact us:

📧 Email: info@carcastle.co.in
📍 Address: Eeepsa Housing Cooperative, CE-206, CE Block (Newtown), Action Area I, Newtown, Kolkata, West Bengal 700156
🌐 Website: www.carcastle.co.in